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Hotels & guests
We collect from the reception desks of the Auckland hotels Sparkle already launders for. Find yours below.
- Reception drop-off
- Daily collection runs
- Returned sealed & named
- 21 hotels and counting
Where we collect
Hotel names are placeholders until the client confirms the serviced list.
Auckland CBD hotels
Viaduct & Wynyard hotels
Airport & Māngere hotels
Newmarket & Parnell hotels
How the drop-off works
Reception teams at every listed hotel know the drill: your bag goes out with the morning linen, separately labelled, and comes back to the desk.
- Book online and note your order number
- Bag it, tag it, hand it to reception before cut-off
- We text you when it's back at the desk
- Collect whenever suits — reception holds it
Tell us where you're staying
We only collect from hotels on our daily runs today. Every address entered outside that list is saved and reported weekly — it's literally how we decide where to add the next van. Register and we'll email you the day we reach you.
- No payment taken
- One email when we launch in your area
- Hosts and apartment managers welcome
Hotel questions
How do I drop my bag at reception?
Any bag is fine — a hotel laundry bag, a tote, a supermarket bag. Write the order number from your confirmation on the tag (or the bag) and hand it to reception before the cut-off shown in your email.
Does the hotel know about this?
Yes. Every hotel listed is a Sparkle client; reception teams are briefed and the bag goes out with the housekeeping linen run, kept separate.
I'm in a serviced apartment, not a hotel.
If the building is on our list, same process via the front desk. If not, register your address and we'll let you know.
Can I collect from reception any time?
Once we text you it's back, yes — reception holds it like any parcel.
Ready to hand over the washing?
Book in two minutes, drop your bag at reception, and get it back folded.