1. The service
Auckland Laundry (operated by Sparkle [legal entity], "we") provides a wash, dry and fold laundry service collected from and returned to participating hotel reception desks in Auckland. We do not iron, press or dry-clean.
2. Bookings and eligibility
Bookings are accepted only for collection points on our published list. Addresses entered outside that list are recorded to assess demand and do not create a booking or any obligation to collect.
3. Minimum weight and pricing
Each order is subject to a minimum weight (currently 4 kg). Prices are per kilogram as published at the time of booking and include GST, collection and return. Add-ons are priced separately and only available once the minimum is met.
4. Price on weighing
Your bag is weighed on calibrated scales at our plant. If the confirmed weight exceeds the booked weight by more than the tolerance (currently 0.3 kg), the difference is charged at the published per-kilogram rate. Bags under the booked weight are charged at the booked weight.
5. Payment and saved card
Payment is taken at checkout via Stripe. By booking you authorise us to securely retain your card with Stripe for up to 3 days after the order and to charge any confirmed weight difference under clause 4. Where a charge cannot be made, we will email a secure payment link; reminders are sent at 3, 7 and 21 days and the invoice is closed after 28 days. We never store card details on our own systems.
6. Turnaround
Standard turnaround is 24–48 hours from collection, dependent on your hotel's scheduled run. Express is offered only where shown at booking. Times are estimates, not guarantees.
7. Your responsibilities
Empty all pockets. Do not include items marked dry-clean only, leather, suede, fur, heavily soiled or hazardous items, or valuables. Such items will be returned unwashed. We are not liable for items left in pockets or for damage to items unsuitable for machine washing.
8. Liability
Items are photographed and counted on arrival. Our liability for loss or damage caused by our negligence is limited to the lesser of the reasonable replacement value of the item or [10×] the order value, and excludes consequential loss. Claims must be made within 48 hours of return. Nothing in these terms limits rights under the Consumer Guarantees Act 1993.
9. Cancellation
Orders may be cancelled free of charge until collected. After collection the booked amount applies.
10. Unclaimed items
Bags not collected from reception within 14 days may be returned to our plant; after 90 days unclaimed items may be donated.
11. Privacy
Personal information is handled in accordance with our Privacy Policy and the Privacy Act 2020.
12. Changes
We may update these terms; the version shown at checkout applies to your order.