1. What we collect
Name, mobile, email, hotel or address, room number (optional), order details, weights and photographs of your bag, and messages you send us.
2. Why
To collect, process and return your laundry; to charge and adjust payment; to send confirmations, status texts and receipts; to assess demand for new collection areas using addresses entered outside our service list.
3. Payments
Card details are collected and stored by Stripe, Inc. under its own privacy policy. We receive only a token and the last four digits.
4. Sharing
Your name, hotel and order number are shared with the hotel reception for hand-over. Order data is processed in our eValet operations system. We do not sell personal information.
5. Retention
Order records are kept for 7 years for tax purposes; bag photographs for 90 days; out-of-area addresses for up to 24 months.
6. Your rights
Under the Privacy Act 2020 you can request access to or correction of your information by emailing hello@aucklandlaundry.co.nz.
7. Cookies and analytics
We use privacy-respecting analytics and no advertising cookies. [Confirm tooling at build.]